Privacy Policy

Scope

This Privacy Policy (the “Policy”) sets forth the privacy principles that COGNIHAB HEALTHCARE SOLUTIONS PVT LTD.(“Cognihab” or “Company”; "us", "we", or "our") follows when processing Personal Data received from customers or prospective customers. For purposes of this Policy, Personal Data means information about an identified or identifiable individual that is received by Cognihab and recorded in any form.

This Policy applies to the https://www.cognihab.com/ (the “Cognihab Site”) and Cognihab-branded software and applications (the “Products”) or our products, software, and associated services (the “Site and “Products” collectively referred to as the “Services”). As a visitor to our websites or a user of our services, the collection, use, and sharing of your data are subject to this privacy policy.

For your convenience, this Site or our Services may contain links to other websites. This Policy and procedures described here do not apply to those sites.

Definitions

For the purposes of this Privacy Policy:

Application means the software program provided by the Company (Cognihab) downloaded by You on any electronic device.

Account means a unique account created for You to access our Service or parts of our Service. Company (referred to as either "the Company", "We", "Us" or "Our" in this Privacy Policy) refers to Cognihab.

Country means India

Device means any device that can access the Service such as a computer, a cellphone, tablet, or head-mounted display.

Distributor means any authorized agent who supplies the Service to businesses and consumers in accordance with a contract with the Company.

Personally Identifiable Information (“PII”) means any information relating to a natural person

Service refers to the websites and any Cognihab-branded software and applications

Third-party Applications means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

Websites refers to Cognihab, accessible from https://www.cognihab.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

What Type of Information Do We Collect?

We may collect, use, store, and/or transfer the following information to provide, improve, and protect our Services:

• Contact Information - name, title, address, personal or clinic/practice address, email address, and/or phone number

• User Information - username, password, purchase details, billing address and payment information, professional organization affiliation

• Technical Information - your IP address, operating system, software platform, device ID, usage data and other technical information on the device you use to access our Services

• Health Information - limited information regarding conditions affecting your health

• Marketing Information - marketing preferences, tracking pixels, browser type and similar information set by you regarding marketing collected from us using our Services

How We Use the Information We Collect

We use information to enhance and provide features, products, and functionality for our Services. These uses may include:

• User Information may be used for the creation of accounts and user profiles and to provide you the Service (both paid and unpaid)

• Contact and Marketing Information may be used for communication with you about our application or the device(s) used to access our application; for communications or marketing regarding our Services; and/or for notifications about updates to our Services, promotional information about new or current products, and notification about acquisition, merger, or partnership with other entities

• Contact, User, and Technical information may be used for the provision of customer service and support

• Technical information may be used for data logging and crash reports to enhance the operation of our services and to ensure secure, reliable, and robust performance of our application

• Health Information may be used for the creation and provision of better healthcare applications and personalized treatment plans related to your health conditions

• Any Information may be used for compliance with legal obligations

You have the ability to opt-in, opt-out, limit, review, or request we delete this information at any time by contacting us using the contact details at the end of this Policy.

The Specifics

Our Services

We may collect personally identifiable information such as a username and email address when you register an account for personal/home use. Clinics using Our Services may be asked to provide name, email address, physical address, and payment information. In addition, clinics will create a unique username and account that is associated with a date of birth and information about the patient’s health  status, such as the presence or absence of amblyopia and strabismus or other healthcare disorders. This information allows your clinician to create a treatment or testing plan unique to each patient.

Some of our Services may collect various types of anonymous and non-personally identifiable information, including device details and configuration, location data, head and/or body movements, IP address, and software logs and crash reports for all laptops, personal computers (PCs), mobile devices, and head mounted displays that access and use the software application. This information is important for optimizing our Services.

Our software application relies on third-party applications, such as Oculus, Steam VR etc., to deliver components of our Services to you. These applications are separate from Cognihab, however our software may communicate with these applications. You access these applications and their associated websites at your own risk; by accessing them you leave our website. These third-party applications are not under our control and we are not responsible for the contents of any application or website, including the game content, privacy policies, or tracking technologies they may use. We encourage you to check the applicable privacy policy to determine how they will handle any personal information they collect from you.

Oculus’ Privacy Policy can be located at: https://www.oculus.com/legal/privacy-policy/

Steam’s Privacy Policy can be located at: https://store.steampowered.com/privacy_agreement/

Google’s Privacy Policy (for mobile VR users) can be located at: https://policies.google.com/privacy

Visitors to the Cognihab Site interested in knowing if there is a clinic that offers our Services near them, or to be notified when such a clinic is available, have the option of providing their name, email address, and other contact information.

Visitors to the Cogihab Site interested in becoming a Cognihab provider have the option of providing the name and email address to Cognihab. 

Some of our Services use marketing information such as Google Analytics, Cookies, and similar technologies such as tracking pixels to improve them. Google Analytics provides an approximate location derived from the IP address that visited our website. Other anonymous data such as browser information, device information, operating system, and language are collected. Our websites may implement third-party software, such as reCAPTCHA, that collects your information for security purposes. We do not collect information such as gender, sex, or information related to personal finances. You can control cookies through your browser settings and other tools.

What Information We Share

Cognihab takes your privacy seriously. We do not share your information with other third-party sub processor applications or companies that have not been vetted by us, and will not send you marketing material without your consent. We do not sell your information.

Most visitors to our websites are not required to provide us with personal data. However, some components of our Services may require you to provide us with contact information. In these situations, if you choose to withhold this information, it may not be possible for us to provide access to certain parts of our Services and for us to respond to your query. If you send us inquiries via the Cognihab Site, your details from the inquiry form, including the contact details you provided there, will be stored in order to process the request. In the event that you are contacting us with the intent to purchase or use our Services, you may be supplied the same by Us or connected with an authorized distributor in your area.

The Services may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of each website you visit or application you utilize.

We do not share information with third parties for their own direct marketing purposes. If we disclose any Protected Health Information to third parties, we will do so in accordance with the Health Insurance Portability and Accountability Act, as amended (“HIPAA”), the Health Information Technology for Economic and Clinical Health Act, as amended (“HITECH”), and any other applicable state and federal privacy and security laws, as they may be amended from time to time.

How We Protect Your Data

We have implemented measures intended to protect the privacy of users of our Services. These include encryption, pseudonymization, training, and other cybersecurity measures.

Our websites use secure socket layer (SSL) encryption for security and to protect the transmission of sensitive content, such as the requests you send to us. SSL encrypted connections display as "https://" and the lock symbol in your browser line. If SSL encryption is enabled, the data you submit to us cannot be read by third parties. All PII is contained behind a secure network and is only accessible by a limited number of individuals with access rights to such information.

Payment may be required to use our Services. Cognihab will never ask you for a credit card number by email. We only provide product information and articles. All online financial transactions are processed through a licensed third party financial organization.We encourage you to check the applicable privacy policies to determine how they will handle any personal information they collect from you.

Lawful Basis

We only collect and process personal data when we have a lawful basis. This includes consent (you have provided us with your consent to process data) and contract (processing of your data is necessary for the performance of a contract with you, for example providing Cognihab’s software application to you when your clinician activates a license for home use or other legitimate business interests in order to carry out any requests or orders made by you via our website). At any time, you can contact us to withdraw consent.

Cognihab has never been requested by a federal agency to disclose any of its customer's private information. Please note that in rare cases we may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

How Long will Your Data Be Held?

We will hold your data for at least 7 years in line with our own policies, business, and legal requirements. This period may increase or decrease as per the change in policies. 

Your Rights

Rights

You may have rights to access, update, rectify, port or erase certain personal information that we have about you or restrict or object to certain activities in which we engage with respect to your personal information. To submit a request with respect to these rights, please contact us at [email protected] and clearly describe your request.

We may in some cases transfer your personal data to service providers and business partners outside of India. Some of these recipients may be located in countries for which the India has issued adequacy decisions. In each case, the transfer is thereby recognized as providing an adequate level of data protection from Indian data protection laws.

You may also have the right to make a complaint to the relevant Supervisory Authority. 

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Do our websites allow third-party behavioral tracking?

We use the following tools to help us better understand web traffic and traffic patterns to better serve our customers:

• Google Analytics

• Facebook Analytics

Children's Online Privacy Protection Rule (COPPA)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. We do not market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in India and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur, we will notify users via in-site notification within 7 business days.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.

• Market to our mailing list or continue to send emails to registered parties after the original transaction has occurred.

In accordance with CAN-SPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.

• Identify the message as an advertisement in some reasonable way.

• Include the physical address of our business or site headquarters.

• Monitor third-party email marketing services for compliance, if one is used.

• Honor opt-out/unsubscribe requests quickly.

• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can:

• Follow the instructions at the bottom of each email

We will then remove you from ALL correspondence.

Modification, Review, and Contact

This policy is periodically reviewed and may be amended from time to time. Any amendments to our privacy policy will be posted as a notification on our privacy policy page.

You can contact us at any time to:

• Update, rectify, or request a portable copy of certain personal information that Cognihab has about you

• Delete information that Cognihab has about you

If you have any additional questions about Cognihab’s collection, storage, or use of data, please contact us by:

Phone: +91-7426-060606
Email: [email protected]
Website: https://www.cognihab.com/contact-us.php