Returns Policy
Returns is a scheme provided by COGNIHAB HEALTHCARE SOLUTIONS PVT LTD. directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page if applicable for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
| Category | Returns Window, Actions Possible and Conditions (if any) |
| Smart Phone Based VR Kits | No Refund, Replacement or Return |
| Oculus Go Based Offerings | 10 days No Refund, No Exchange, only Replacement Replacement will be provided at no cost if the product us received back in the same condition as being provided by COGNIHAB HEALTHCARE SOLUTIONS PVT LTD. |
| Oculus Quest Based Offerings | 10 days No Refund, No Exchange, only Replacement Replacement will be provided at no cost if the product us received back in the same condition as being provided by COGNIHAB HEALTHCARE SOLUTIONS PVT LTD. |
Part 2 - Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
| Category | Conditions |
| Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
| Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning the device should be formatted wherever applicable. |
| Undamaged Product | The product (including Charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | Product's original packaging/ box should be undamaged. |
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 - General Rules for a successful Return
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No Refund/Return will be executed at the time of delivery. Refund/Return shall only be carried out once a written request for the same is made by the buyer through an email sent to [email protected]
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For products where installation is provided BY COGNIHAB HEALTHCARE SOLUTIONS PVT LTD., do not open the product packaging by yourself. The authorised personnel shall help in unboxing and installation of the product.
Wrong Delivery - (Customer received delivery message, product not delivered):
In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.
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